As a result of the COVID-19 pandemic, we’ve temporarily adjusted our cancellation and transfer terms to give you maximum flexibility when making travel plans. Should we need to revert to our standard policy in the future, we’ll notify all travelers and provide a generous grace period before it takes effect.

Updated cancellation policy (In effect until further notice)

Travelers may transfer or cancel their reservation without penalty should they no longer feel comfortable proceeding with their planned departure due to the COVID-19 outbreak.

Standard cancellation policy (Currently inactive)

If you decide to cancel your trip, the following fees apply and are due to POC Adventures at the time (prior to departure) we receive written notice of your cancellation.

Experiences Policy

Notice Period Amount held
91 or more days $0
61 to 90 days $400
31 to 60 days 50% of trip cost
0 to 30 days 100% of trip cost

Lodging Policy

For one and two night eco-lodge trips, the following fees apply and are due to POC Adventures at the time (prior to departure) we receive written notice of your cancellation.

Notice Period Amount held
30 or more days $0
15 to 29 days 50% of trip cost
0 to 14 days 100% of trip cost