As a result of the COVID-19 pandemic, we’ve temporarily adjusted our cancellation and transfer terms to give you maximum flexibility when making travel plans. Should we need to revert to our standard policy in the future, we’ll notify all travelers and provide a generous grace period before it takes effect.
Updated cancellation policy (In effect until further notice)
Travelers may transfer or cancel their reservation without penalty should they no longer feel comfortable proceeding with their planned departure due to the COVID-19 outbreak.
Standard cancellation policy (Currently inactive)
If you decide to cancel your trip, the following fees apply and are due to POC Adventures at the time (prior to departure) we receive written notice of your cancellation.
Experiences Policy
| Notice Period | Amount held |
|---|---|
| 91 or more days | $0 |
| 61 to 90 days | $400 |
| 31 to 60 days | 50% of trip cost |
| 0 to 30 days | 100% of trip cost |
Lodging Policy
For one and two night eco-lodge trips, the following fees apply and are due to POC Adventures at the time (prior to departure) we receive written notice of your cancellation.
| Notice Period | Amount held |
|---|---|
| 30 or more days | $0 |
| 15 to 29 days | 50% of trip cost |
| 0 to 14 days | 100% of trip cost |